Privacy Notice

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights.
  • We have a duty of care to the people within our data.
  • Data is a liablity, it should only be collected and processed when absolutely necessary.
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information.

 

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0 below) for clarification.

 

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.

3.2 Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either

  1. remove the comment or
  2. remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.3 Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us page or an email link like this one (link here), none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to either MailChimp or Colourmedia’s own dedicated email server hosted with CWCS who provide us with email marketing services. We consider MailChimp and Colouemdia’s own email server to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s or Colourmedia’s email server database for as long as we continue to use MailChimp’s or Colourmedia’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp or Colourmedia’s email database, you will receive periodic newsletter-style emails from us.

 

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.2 above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

 

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by CWCS within a UK data centre located just outside London and Nottingham.

Some of the data centre’s more notable security features are as follows:

CWCS ISO 27001 certification demonstrates that they protect the confidentiality, integrity and availability of all the information within our organisation. This includes your information.

All staff at CWCS Managed Hosting take security seriously. Very Seriously. This includes security of our data centres, public cloud, private clouds, dedicated servers, shared servers, software, infrastructure, buildings, information, people and equipment. Everything in fact.

ISO 27001 Certification
To prove that they have the strictest security measures in place, CWCS Managed Hosting is formally certified to the internationally accepted global Information Security Management System standard ISO 27001. However, we endeavour to go beyond this and have additional measures in place to really enforce the security and safety of our hosting.

A Trusted Hosting Company
Trust is important to our customers because they know their data, information, applications and infrastructure are in safe hands with CWCS. Time and again, security comes up as a major concern with businesses considering outsourcing their managed hosting, and particularly those considering moving to cloud servers.

Colourmedia rely on their knowledgeable, dedicated and friendly staff who do not over or under specify hosting solutions; they focus on the customer’s genuine business needs. That’s how they’ve built high levels of trust over the years, and also have high customer retention rates.

Physical and Cyber Security
As well as taking wide-ranging technical measures to keep the servers, data centres and software safe from cyber-attacks, CWCS Managed Hosting also has extensive physical security controls. They systematically examine the information security risks within their organisation and take account of the threats, vulnerabilities and possible effects. This is all backed up with on-going processes to ensure the controls are adequate, maintained and effective. In this way, CWCS and Colourmedia customers have reassurance that the data, websites, business applications and other information held on their cloud hosting infrastructure, shared servers and dedicated servers is as secure as possible.

  • Trustworthy hosting
  • ISO 27001 certified
  • Physical security
  • Strict management processes
  • Cyber security
  • CCTV
  • Strict HR policies
  • Restricted entry

CWCS Staff
CWCS induct, train and reinforce security to all their employees at all levels. Security is an integral part of everyone’s day to day role. It’s become engrained in CWCS company culture. Everything from information storage processes and HR practices to internal and external CCTV monitoring, access restrictions and management. Even photography is covered by security procedures.

ISO 27001 and Beyond
ISO 27001 confirms CWCS Managed Hosting is a company committed to security. It provides existing, new and potential customers with proven assurance that they operate to the very highest security standards. However, their commitment to safe and secure hosting goes beyond ISO 27001. Security of our data centres, offices and everything in them is essential to the success of our business. That’s why they take it so seriously.

Full details of CWCS Hosting’s data centre can be found here.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section2. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

 

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

8.0 DATA CONTROLLER

The data controller of this website is: Mr. & Mrs. G. Ferguson

Whose operating office is:
Acorn Bank,
Wetheral,
Carlisle,
Cumbria.
CA4 8JG

 

9.0 PRIVACY COMPLIANCE MANGER

Mrs. Isabel Ferguson

Telephone: 01228 561434
Email: enquiries@acornbank.co.uk

 

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 Change log

24/05/2018